Background:
The customer is an electrical contractor in the residential market who has been in business for 36 years. Like most electrical contracting companies, their work was paper and labor intensive. The time from a contract being awarded by a builder to the time any single home is completed is a months-long process involving work crews, permits, work orders, time sheets and range of other forms paperwork. Entire rooms with filing cabinets, and full time employees were devoted to managing all the paper produced throughout the various processes.
The Challenge: Improve Access to Job Related Documents
The contractor faced significant costs related to handling and tracking all of the paper involved in jobs. In addition, communication between teams, and between company and home builder were costly as a result. When questions about a job arose it could take days to locate all the paperwork.
The Solution: Diem ECS
Diem Technologies' Diem ECS solution for electrical contractors provided ways to scan, index, archive and then find critical documents. It helped automate and speed up processes critical to the contractors' business. The Diem ECS service team members studied the company's business process and helped quickly get things in place and up-and-running.
The Result: Lower Costs, Happier Customers, and More...
Two full time employees who previously were dedicated to managing and filing paper are now freed up to focus on other things. Storage space used for paper is no longer needed. Communication dramatically improved and response time to find information went from days to a few minutes. Diem ECS paid for itself within 1 year.
